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Faqs

SHIPPING

WHAT IS THE COST AND DELIVERY TIME?
  • Order preparation: 2–4 business days (up to 7 business days during peak periods).
  • Worldwide shipping via DHL, UPS, FedEx or Nova Poshta Global — depending on the destination. Delivery time: 7–8 business days.

Note:

Please note that due to potential lockdowns or customs delays in your region, delivery to some countries may take slightly longer. We always strive to deliver your order as quickly as possible.

WHAT COUNTRIES DO YOU SHIP TO?

We deliver worldwide, right to your doorstep, to over 100 countries and islands. We use international and local shipping services — depending on your country. You can select your country at checkout from the list of available destinations.

WILL I GET A TRACKING NUMBER?

Once your order has been dispatched, you will receive an email with a tracking number sent to the email address used for the purchase. If you have not received a tracking number, please contact us at info@alayaswim.com.

PROCESSING TIME
  • The standard order processing time is 2 to 4 business days, but during peak periods (such as high season), it may take up to 7 business days.
  • We process and ship orders Monday through Friday. Please note that Saturdays and Sundays are not considered business days.
  • Kindly note: Order processing and shipping are two separate stages, each with its own timeline.

OTHER QUESTIONS

HOW DOES A SWIMSUIT LET THE TAN THROUGH?

Even, streak-free tanning is now possible thanks to innovative micro-porous fabric.

Tan-through swimsuits first appeared in the early 2000s and quickly gained popularity among those who value natural tanning and comfort. The first models were developed in Europe, and later, companies from the US and the UK refined the technology, creating lightweight, breathable materials with high sun permeability.

  • Sun protection – reduces the risk of redness and sunburn. 
  • Anti-photoaging – blocks part of UVB rays, helping to preserve youthful skin. 
  • Even tan without white lines – sunlight penetrates the fabric, allowing skin to tan naturally. 
  • Micro-porous fabric – allows air circulation, preventing overheating
HOW DO I CHOOSE MY SIZE?
  • We have a standard size chart that you can use to find your size.
  • If your measurements are different, please contact our manager.
DO SWIMSUITS HAVE CUPS?

Swimsuits do not have cups, as cups do not allow tanning to pass through. We can sew in cups for an additional fee of $20, which will increase the production time to 10-12 business days. For more details, please contact our manager.

IS THE SWIMSUIT SEE-THROUGH?
  • Our swimsuits are not see-through thanks to the bright, multicolored print. The swimsuit may look see-through, but when you put it on, it’s not. Some areas of the swimsuit might be slightly transparent, but this usually does not cause discomfort to our customers.
  • However, if you’re still concerned about transparency, we can add an extra layer of beige mesh in the chest area free of charge. To request this, please contact our manager within 8 hours of placing your order.

RETURNS & EXCHANGES

CAN I STILL CHANGE OR CANCEL MY ORDER?
  • Unfortunately, we cannot cancel your order after it has been placed. If you need to change the shipping address or modify your order, please contact us at info@alayaswim.com within 8 hours of placing the order.
  • After this time, we will not be able to make any changes.
CAN I RETURN THE PRODUCT?
  • Swimsuits are considered intimate apparel and fall under the category of non-returnable items due to hygiene regulations.
  • To avoid selecting the wrong size, please contact our manager for assistance in choosing the right fit.